Monday, November 21, 2011

DC Department of Doh!

This is a story of a little blue car. His name is Rondo, and when we bought him I wisely got a low interest loan from my Credit Union. After religiously paying off the loan for a few years, I got something called a "lien release letter".

This is a good thing. It means that the bank says that we are "Even Steven" and I can now get the title to little Rondo in my name.

After doing some research I got to this link where I learned that I would have to go in person into the Department of Motor Vehicles (DMV) to one of the Service Locations and give them the letter, some money (which my Credit Union covered after much discussion) and in about a week, they would mail me the new title.

Today I was in the area of the main DMV and brought everything along I needed. The woman at the information desk sighed in a bored voice and said "we can't do that here". Turns out that I'd have to go to a Service Center. Silly me. I tried to explain that the main DMV is listed under Service Locations on the web site regarding titles. I could tell my observation was of no interest to her. "You have to go to a Service Center she said again, waving on the next customer while shoving a brochure in my hand.

Turns out that on the DMV website if you go into each facility listed under Service Locations , you'll see a list of what you can and cannot do at each location--some of which are called Service Centers (which is not what the information about titling says). It's completely illogical in my opinion.

My transaction involved entering information into a system, accepting payment and issuing me a new title later.  Why this cannot be technologically accommodated at the main DMV is beyond me. It's not like I expected them to whip up a title for me. I know that it's a process that takes time and new titles are mailed. But seriously? It feels more like 1984 than 2011 (and not in a good way).

So some fine day I'll go to a service center that the web site says can handle this transaction. I wonder what the problems I'll encounter there the day I go? I can only imagine.

Good thing we are not thinking of selling little Rondo. But I'd sure like to get his "birth certificate" with me listed as his owner. Is that too much to ask? -M

1 comment:

Jenni said...

I've heard that the DC DMV is the worst.